8 Instructional Hours

This course is taught using the critical thinking approach, consisting of eight steps, broken down into three key elements.

Program Overview

In this course, you will practice a disciplined, systematic approach to problem-solving that helps ensure that your analysis of a problem is comprehensive, is based on quality, credible evidence, and takes a full and fair account of the most probable counterarguments and risks. The result of this technique is a thoroughly defensible assessment of what the problem is, what is causing it, and the most effective plan of action to address it.

In this program you will learn to:

  • Assess the context of the problem
  • Determine the current and desired states and confirm this with decision-makers
  • Identify and articulate the questions that must be answered to bridge the gap between the current state and desired future state
  • Determine root causes and distinguish symptoms from problems
  • Brainstorm a range of possible solutions to address each significant underlying cause
  • Assess each option for the extent to which it bridges the gap between current and future state, whether it is implementable, and if it is ethical

Who should attend

Leaders and Executives of all levels, from any industry


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